Company Planhotel Hospitality group

GROUP HISTORY

Founded in 1997 in Lugano, site of the Group’s headquarters, the Planhotel Hospitality Group has been operating in the tourism sector for over 20 years as a leading hotel management company for resorts and hotels in the Indian Ocean.
The group focuses on management, marketing strategies and distribution, as well as developing the network of its Diamonds Resorts, Sandies Resorts & Hotels and Exploreans Camps & Lodges brands.
Planhotel is renowned worldwide for its unique combination of local tradition and Italian style in both its design and guest services, without forgetting its exemplary all inclusive formula.

VISION

To succeed we must be actors, not spectators. When a problem threatens the quality of our services, we have the right management personnel to resolve it. When we discover a way of improving our service, we do all we can to implement it. Every day our partners work towards improving guest satisfaction with a passionate dedication to optimising each aspect of the service, in the knowledge that our resorts should be, for our guests, a home away from home.

MISSION

To achieve above average returns for our owners through professional management, positive communication and interaction with our guests, our employees and business partners by continuously emphasizing our brand and values.

VALUES

We believe in the family atmosphere.

• Our resorts & hotels are a home away from home.
• We are creative and innovative in carrying out our daily duties and in our way of approaching any task.
• We are continuously striving to better ourselves through our passion for the hospitality industry, self-improvement and learning.
• We display respect, fairness and integrity and foster mutual trust and care in our dealings with our employees, our business partners and our guests.
• We are continuously striving to deal with others with a professional and harmonious attitude, as we wish them to deal with us.
• We consider the development of all our employees to be a high priority in all fields.
• We instil and foster a sense of pride and feeling of “ownership” amongst our employees.
• We strive to be in harmony with the natural environment and our cultural surroundings.
• We contribute our resources, both financial and human to help better the environment and the community which we live in.
• We have fun and enjoy our work.

DIAMONDS RESORTS

Diamonds Resorts is a brand of the Planhotel Hospitality Group. The resorts are luxury all inclusive resorts situated in unique, magical and idyllic locations. The brand’s philosophy is to listen to the individual needs of our guests in order to offer personalised services, exquisite culinary experiences and exclusive services to make each stay extraordinary and unforgettable.

SANDIES RESORTS

Sandies Hotels & Resorts, part of the Planhotel Hospitality Group, are all inclusive resorts in exceptional locations. The brand’s philosophy is to create a simple and friendly atmosphere whilst providing a high level of service.

EXPLOREANS CAMPS & LODGES

The third brand of the Planhotel Hospitality Group, Exploreans, are wonderful lodges featuring every possible comfort which provide guests with an incredible experience of wild and unspoilt Africa. The Exploreans are the ideal base to experience the adventure and emotions of a Safari and the natural parks of Kenya and Tanzania.

Planhotel Hospitality Group Company Profile